Delivery

 

Although our certifications are international, our products are located in Buenos Aires, therefore, all shipping costs are national.

Got a question about your order, or our delivery services? Just get in touch: Contact Us

 

Food Delivery

In order to maintain the integrity of the food so that it stays frozen in transit, the minimum order value is 5 kilos.

All orders are deliverable only. We do not sell through pet shops as they don’t align with our values of promoting optimum pet health.

We do have affiliated links with some vets please ask your local vet for details.

All deliveries are made only within the Autonomous City of Buenos Aires and the North Zone. In order to maintain low delivery costs for our clients we work a Round Robin. This means that we have set delivery days for each area. 

Once you have registered an account with us we will notify you of your delivery day, which will remain the same day going forward each time, subject to public holidays.

The values ​​are:

Deliveries within Buenos Aires Autonomous

5 – 20 kilos = $230.00

20 - 40 kilos = $170.00

Free Shipping on orders over 40 kilos.

You will need to be available to accept the order so the products can go straight into your freezer. We cannot leave products outside/with doormen etc. for fear of defrosting. For alternative arrangements please leave a detailed note when you place your order.

We regret that at the moment we can’t ship outside Buenos Aires Autonomous but please watch this space as we’re always making changes to offer our customers the best possible service!!!

If you also buy non-food products in your food order, the price of the shipment does not vary from that indicated above.

 

Product Delivery

Although our certifications are international, our products are located in Buenos Aires, therefore, all shipping costs are national.

For solely non-food product deliveries, rates are weight based and are from the Argentine Post Office. (Weights for each item are found on the “additional information” page of each product). Postage costs are determined by the post office or your prefered courier. Weights will be rounded to the next full kilogram in line with the terms and conditions of the shipping/postage companies. 

 

Got a question about your order, or our delivery services? Just get in touch: Contact Us

Please refer to our delivery terms and conditions for more detailed information.

 

Cancellation/Refund Policy

 

Right to Cancel/ Refund

We are unable to accept cancellations for frozen products as we are unable to guarantee their condition upon return to us.

You have a right as a consumer to cancel a contract as set out in the consumer contracts applicable in your country of purchase.

During the relevant period, if you change your mind or decide you no longer wish to receive the goods or services you can notify us in writing at info@authenticapets.com of your cancellation and receive a refund.

Cancellation rights do not apply to goods once dispatch has been confirmed. Dispatch confirmation is when we email you to confirm acceptance of your order, upon which your contract with us will be confirmed. Your deadline for cancelling will depend on the goods or services purchased and when delivery is due.

Any refunds would include the price of the goods and delivery costs as soon as possible. This would apply for both the receipt of goods and non-receipt of goods in line with the other terms laid out here.

Depending on your method of payment at the time of purchase any refunds would be applied to your method of payment.

Refunds for other perishable goods are permitted by law to be reduced to reflect the reduction in value of the goods. Whether this is through your late cancellation or the mishandling of goods which would not be permitted in a shop.

If any refunds are given in good faith prior to the inspection of the returned goods to only later be discovered that the goods are in fact devalued or received in an unacceptable condition, you must pay us an appropriate amount for the devaluation.

This cancellation/refund policy does not affect your legal rights for if goods are faulty or mis-described.