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Privacy Policy

This privacy policy sets out how Authentica (we) uses and protects any information that you give Authentica when you use this website.
Your privacy is important to Authentica. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2016.

What we collect

We may collect the following information:

  • name
  • Pet’s details
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • information about your use of this website
  • Information about transactions carried out over this website
  • Information that you provide for the purpose of subscribing to the website services
  • Any other information that you send to Authentica

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons

  • Internal record keeping.
  • Send to you products that you purchase
  • Supply to you services that you purchase
  • Send to you statements and invoices
  • Collect payments from you.
  • We may use the information to improve our products and services.
  • Enable your access to and use of the website services
  • Publish information about you on the website
  • We may periodically send marketing and promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Where Authentica discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Authentica may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cross-border data transfers

Information that Authentica collects may be stored and processed in and transferred between any of the countries in which Authentica operates to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

You agree to such cross-border transfers of personal information.

We may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

This website contains links to other websites. Authentica is not responsible for the privacy policies or practices of any third party.
If you have any questions about this privacy policy or Authentica’s treatment of your personal information, please email info@authenticapetfood.com

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